Smell Away® FAQs

What smells will it work on?

Pretty much all common smells! It’s especially effective with smells from dogs, cats, cigarettes, smoke and tobacco, cooking, as well as musty smells from damp and mould.

Any smells it doesn't work with?

Formaldehyde and strong acid smells. Both these fume types are toxic, so please seek help. Does not work with Acetone smells.

What is the difference between air purifiers and the Smell Away®?

Air purifiers DO NOT remove smells.

Why? Because smell is not a particle and air purifiers work by capturing particles. Even the most effective type of filters used in air purifiers - HEPA filters, which stands for either “High-Efficiency Particulate Absorbing” filter or “High-Efficiency Particulate Arrestance” - cannot remove smells.

Smell is a perception, by the nervous system, of interactions between the chemicals of the nervous system and the chemicals being smelt. Smells can be attributed to specific molecules, or a combination of many molecules. Molecules must first vaporise and molecules can only be smelt in vapour form. Again, smell is not a particle, which is why the Smell Away® removes smells whereas air purifiers don’t.

Can you use it outdoors?

No. The Smell Away® works best in sealed indoor environments just like heating systems and air-conditioning.

How much air can it process?

The Smell Away® processes a whopping 100 cubic metres an hour. That’s the size of a very large room.

How much electricity does it use?

Similar to an energy saving light bulb! Just 14 watts. For example if you are paying 35 pence per kilowatt hour, then 35p x 0.014 = 0.49 pence per hour... less than half a penny an hour!

Can you use it continuously?

Yes - we tested a unit for 2 years switched on continuously in very smelly environments.

Is it child and animal safe?

Yes. There’s nothing toxic in the carbon and the square holes at the top are to British Standards (4mm) so a child cannot put their finger in the hole to touch the fan.

How loud is it?

Very quiet. It won't be long before you forget it is there. Sound level is 52 decibels at 1 metre, which means that trickling water is louder than the Smell Away®.

Does it just remove smells?

The Smell Away® removes more than just odour and smells! It also traps the dirt, dust, pathogens and harmful volatile organic compounds (VOCs) found in cigarette smoke, paints, air fresheners, and worse, from your air.

How quickly will you post it to me?

Within 1 working day.

How will you post it to me?

For delivery to UK addresses, we use UPS Standard, which takes 1-2 days. For the rest of the world, we use UPS Express Saver, which takes 1-5 days.

Every order is shipped from North Wales, UK.

More about our postage and shipping.

How long is the power lead?

Approximately 1.8 metres (nearly 6 feet).

How long will the filter last?

Depending on use the filter can last many years. We have been testing the Smell Away® continuously since April 2021 in smelly environments with no degradation in performance so far. Replacement filters are available directly from us for just £49.99.

Why does it look the way it does?

The Smell Away® is designed for optimal airflow whilst conforming to UK safety standards. The rectangular slats around the side of the unit are all at slightly different angles this is to create slightly different vortices.

How long does it take for a room to be smell free?

It depends on the size of the room and the odour which is being removed. But we can give you two examples:

1. A cat has done its business in a litter tray and when you get home, you change the litter in the tray, switch on the Smell Away® and within minutes most rooms will be smell-free.

2. A property has been fire damaged and the smoke is ingrained into the fibre of pretty much everything, so the Smell Away® will need to be used continuously for a considerable length of time.