Smell Away® SA1 Customer Reviews

Read about what our customers think about their Smell Away® SA1.

Based on 41 reviews
80%
(33)
17%
(7)
0%
(0)
0%
(0)
2%
(1)
Excellent

Very effective at removing smells

Can’t say I have noticed this does anything for smells anymore than a normal air filter. Kept it only for the air filter.

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Simple but effective

Simple but effective way of keeping a good clean airflow in the house

Bought to eliminate marijuana smells from the neighbours property

I bought this to help eliminate the pungent smell from the neighbours property of Marijuana.
It took a couple of hours to get rid of the lingering smell in my sons bedroom. However, it actually works! It has got rid of the smell. I am having to keep it on all the time but it definitely serves the purpose we bought it for!

Great customer service

Had for 10 days not convinced it works well try a few more days was my fist review got a call off the owner who was more then helpful and after sending a video of my location of the smell away was advised to try in different location I placed it on the floor and has since been working well thanks again

Always good to have a stand-by

I had read the reviews about the main unit and decided to take a chance when they had a special off on. For me it wasn't a cheap purchase, but i liked the idea that the replaceable filter would last for 2/3 years based on how intensively it was used. I opted to buy the replacement filter at the same time as it isn't going to 'expire' until it starts being used and who knows how much more expensive it will be in a couple of years' time? So it made sense to buy now and keep it in a cupboard until it is needed. It came well protected by air bags in a very robust outer box. There were instructions on how to fit - basically unscrew the top of the machine, lift the old filter out, drop this one in and **** the top back on. Perhaps some guidance on disposal/recycling options might be helpful, but on the whole, this feels like a well mad product and i am glad i bought ti now, at today's price, rather than at whatever price it will be in two or three years when i need to use it.

Great deal and great customer service too

I ordered a red model when they were on special offer, so i was already getting a good deal. The item was dispatched quickly via UPS and they basically mucked up the job. UPS failed to deliver on the day they stated and then failed to deliver the day they rescheduled for and just dropped the item at a collection point, without ever trying to deliver to my door - the tracking showed that the 'request' to divert had been made by 'Anonymous', so let's assume that was the driver giving themselves an easier day, because it certainly wasn't made by me. When i went to collect the item hadn't been properly registered, so it took a while to establish it had actually been left there.

After the initial faild delivery i found that the UPS website isn't very helpful at connecting you to a human to resolve issues, so in frustration I emailed SmellAway. To my surprise, in the evening i got a personal reply from their MD to apologise and say he would be raising this with their UPS account manager and demanding answers. I had already written a Trustpilot review of UPS when they sent me a 'How did we do' automated email. The response i got was a non-committal 'sorry to hear that', with no indication that they were actually going to do anything to make their service better. Suffice to say that when they called me last night to promise to speak to their driver about what is required of them, the only reason they had showed any interest in rectifying their poor performance was because Smell Away took the time to ensure my complaint was not ignored.

It is reassuring to get such good, customer-focused service and while i was stood at the collection point waiting to see if they could find my parcel, i was annoyed at the further UOS-induced problem, but I wasn't worried that it would be a battle to get a replacement sent if needed. Many companies would have simply said 'Not our problem, speak to UPS', but having had such a supportive response from Smell Away when i let them know the first delivery hadn't happened, i knew they'd be on the case if the parcel had been lost.

In terms of the product itself, it is early days. I have had it less than 24 hours, but i can see it is well made and robust. It is bigger than i thought, at about 40cm high and 20 cm diameter. In use it makes a quiet 'air rushing' sound. I have mine in the bedroom and find that it is not a disruptive noise and given its consistency, is a bit like a very quiet 'white noise' generator that aids in going to sleep. I have already noticed the difference in air quality when i went out and came home earlier and can tell the machine has been doing its job, so i am hopeful for a good ongoing result.

Amazing

Really takes any smell away. Definitely recommend

Worth Every Penny And More

After having purchased multiple air purifiers in the past, the SmellAway truly is the best. Albeit pricier than the others, it freshens the air in my home significantly faster, and the filter lasts so much longer than those of any other devices I know. And although it is not among the quietest air purifiers, I do not mind the noise at all. In fact, given my tinnitus, I find the noise quite soothing.

It Works!

I have two indoor cats, I work long shifts and hated the smell of a dirty litter tray when I got home, with this it was a game changer! No smell even though I knew the litter needed to be changed! 100% recommended and the Klarna was an added bonus.

C
Smell Away® SA1 Replacement Storage Filter
Catherine Ingram (Aberdeen)
Brilliant value for money

Having tried many air filters to remove the smell of cigarettes in the past this is by far the greatest and the best value for money. I brought smell away 15 months ago and since then it has been in constant heavy use (24 hours a day 7 days a week. Running cost is very low.) I’ve only recently needed to replace the storage filter. I emailed the smell away team for advice and guidance on replacing the storage filter before purchasing it and they were quick to respond and extremely helpful. The cost of the replacement filter was very reasonable considering how long the original one has lasted. This really is the best, most effective air filter I’ve ever used.

Filter replacement

I won the filter replacement so pleased I it will save me ££, when mine needs replacing .I am so pleased I purchased the full system it does what it says it does,and with 3 cats, it works a treat as I cannot use oils or waxes as 1 of my cats comes out in sores when i do. Cheaper than the vet bills in the end.I am sorry I didn't get one off them ages ago.Once again thank-you for the filter Helen

Great addition to the home.

The unit works really well. My lounge is attached to the kitchen so the unit stops the living room smelling of cooking - which I hate! Wasn't sure how long to leave it on for to start with, but 10 - 15 minutes seems to work. Also had to go outside & come back in to fully appreciate how the smells had gone as I tend to go 'nose blind'!

Time will tell.

First unit to arrive had carbon dust ingrained into the plastic casing and it would not clean off, but a replacement was quickly dispatched and arrived the following day, so excellent customer service. However it also had carbon dust and stains all over but 90% came off with hard use of a well known abrasive cream. The packaging needs to be thought about. Regarding the efficiency, it has been running 24/7 since February 15th and has improved the old carpets, empty house smell, but not completely but hopefully it will get better in time. Maybe we were expecting too much of it?

Good but takes time

I've noticed a considerable difference since using the SA1 for a few days and highly recommend. Only downside is that it struggles with the secondhand smoke coming into our flat which is what I bought it for.

Effective but takes time

We’ve had the SA1 for a couple of weeks now, and it seems to be working well. We’ve just moved to an old house with some very musty rooms - the SA1 has definitely made a big difference, but it needed to be running for a day or two to really be effective.

Works great

Does actually work really well

Superb got rid of my dog smell quickly and keeps the smell away

Filter

Great little filter got rid of my dog smell fast and keeps the smell away great product

Smell Away Keeps on Keeping On

Well done Smell Away, just sitting there quietly whirring away a persistent VOC smell we are presently ensuring intermittently, when it returns Smell Away quickly gets on top of it and in a few hours overnight the atmosphere is greatly improved. I Highly Recommend Smell Away

Smell Away

Product works well but much larger than expected.

The Ultimate Smell Removal System for Pet Owners

After purchasing the Smell Away SA1, I was eager to see if this portable odour removal system lived up to its reputation. With two dogs at home, finding an effective solution for pet odours has been a constant challenge. Previous air purifiers and fresheners barely masked the smells, offering only temporary relief.

The SA1, however, has been a revelation. Its compact design easily blends into any room, making it the perfect addition to my living space. Within hours of operation, the air quality noticeably improved, with pet and cooking odours disappearing. The Smell Away SA1 doesn't just mask smells; it eliminates them, thanks to its advanced odour removal technology.

Quiet operation is another significant benefit, ensuring that the SA1 doesn't interrupt our daily activities. Its portability is a standout feature, allowing me to use it effectively in any room, targeting specific odour hotspots with ease.

The energy efficiency of the SA1 impressed me as well. Running on just 14W, it proves to be an economical choice for continuous use, making it an energy-efficient air purifier in today's market.

While the initial investment for the Smell Away SA1 might seem high, its performance and low operating costs justify the price. It's a game-changer for anyone seeking a reliable pet odour solution or wanting to improve their home's air quality.

The Smell Away SA1 has exceeded my expectations. For homeowners battling with persistent smells, this odour removal system offers a lasting solution, significantly enhancing indoor air quality. It's a must-have for pet owners, making the home a more pleasant environment for everyone.

Standards of customer service

I had a technical fault with my machine. The firm were very helpful and very quick to sort it out.
Well done. Richard C.

Got rid of old oil smells in the kitchen!

This did amazing at removing the smell of oil in my kitchen. Even after wiping down everything at first, that did not remove the smell. It wasn't until I bought this and left it running for a few days, that the smell finally went. Incredible!

Surprisingly effective

We use it mainly to cut down on cooking smells that are not removed by our cooker hood. However it also gives a fresh feel to the air indoors on days when it's too cold to have the windows open all day.