30-Day "No-Quibble" Money-Back Guarantee
If you change your mind for any reason, or even if you've used it, you can return your Smell Away® to us within 30 days of purchase.
Unless there is a mechanical fault, you are required to pay the postage cost to return the unit.
How to return your item (click here)
Exemptions
The Smell Away® does not work with acetone (typically found in beauty salons), formaldehyde and acid vapor. If the Smell Away® has been used with acetone or formaldehyde (embalming), the storage filter will ruin. We then need to dispose of it safely. In these circumstances we will deduct £49 from the refund to cover the cost of a replacement filter.
Refunds
To comply with UK legislation we will only refund to the exact same payment source. It is an anti-money laundering and anti-fraud measure.
It's not the prettiest of things.
But boy does it work. Can't fit an extractor in our kitchen, and food smells were getting upstairs.
Have now tested it on curry ,stiry fry and bubble and squeak. I run it while I was cooking and so far an hour after which is not a problem as it is very quiet. So far no smells have got upstairs and it near enough clears the cooking smells in the kitchen.
If ran it longer I'm sure they would completely disappear as well.
Was sceptical that it would work But with the money back guarantee though it was worth a go .very very happy that I did.
Thank you
Brought for a Nursing Home that am a maintenance man at. Very impressed with the performance and deference it made to an area of the building which was prone to odours.
Easy to move to different rooms and as others have said the longer its running the better but depends on the odours- garlic/onions worse.
Haven’t tried leaving it on in bedroom overnight though yet but will try it. Overall very efficient .
Have been using it for just over a week in a kitchen diner to get rid of the food smells. Works well on most foods, just needs a few hours to clear onion and garlic odours and also smells from frying. As in other reviews, the lead could be a bit longer and the switch ideally should be on the unit rather than halfway down the cable.
It works very well , has removed a smell that my Dyson air purifier failed to remove.
We run it all day in the room the pups sleep in and eat and I ask everyone when they come to house if it smells like “dog”, and they say no! Great item
Starting to take a bad damp smell only had it on for 3 days and it's almost gone
Great little thing that has helped clear our rooms of cooking smells and pet odour, as I live in quite a enclosed space has proven to be fairly effective in a short space of time.
My one suggestion for improvement would be slightly longer plug lead, due to it being floor level ( I only having unit high sockets. )
Overall very happy.
Really helpful and speedy customer service as well.
Thanks🙌🏾
There was a real noticeable improvement in air quality within a couple of hours of using for the first time.
A carry handle would be a useful improvement but the unit is light and it’s easy to move around the house without one.
I was concerned about the noise it would make but it’s really relaxing and if it’s not the same for you, just use in a different room to the one you’re in!
Amazing product which removes a lot more from the air than the alternatives you’re probably looking at whilst researching filters and reading this review.
Lifespan of the product makes it a great price too!
Some smell from my walk-in wardrobe not sure if it’s down jackets. Needed to keep the door opened. Now with this installed, the smell is almost not noticeable. Only problem is no socket inside and need to connect a nearby socket outside. The cable is not long enough thus the machine is placed closer to door side instead of clothes.
This product has made a massive difference I have a elderly cat who keeps peeing and nothing has worked in getting rid of the smell until I got smell away fantastic product 😀
Happy with this piece of equipment so far. It does seem to be working. Slightly noisier than the other air purifier I have but I think the filtration system on this is better. I need to be running it for a while to see if it removes the odours completely, hopefully I can update this review when it’s had time to work it’s magic.
Bought to reduce litter robot smells. Works great. Had slight problem with rattling fan and Gareth sent out another fan straight away. Easy to replace too. Great customer service. Highly recommended
Cleans the air very quickly, so far I'm extremely happy with it, highly recommended 😊
Great service from company fast delivery and price seems reasonable for the product. Mine is a strong odour in a little used annexe that had previously housed dogs and a very unclean person (previous owners not us!) and despite new decorations and flooring smell persistent. Running for 24 hrs now and I can detect a reduction in the odour already... Here's hoping that in a few days it will be all good.